Question 1

Park Admission Rules

Accepted Answer

Guests must follow the lifeguards’ instructions.
 Only U.S. Coast Guard-approved life jackets permitted.
 Children, age 6 and younger, and anyone wearing a life jacket must have an adult in the water with them at all times.
 Children up through age 9, must be accompanied by an adult. The drop-off age is 10 years old.
 Standard swimsuit material only down slides; no cotton T-shirts, metal rivets/zippers, jeans, goggles, masks, glasses shoes, or life jackets.
 You are responsible for your own valuables- do not leave them unattended.
 Shower before entering the pools.
 Use only designated pool entrances and exits.
 By entering the park, you agree to allow Water Works Park to use your image for marketing.
 The following are not permitted in the park: running, diving, profanity, lewd or disrespectful behavior, smoking, chewing gum in the pool, animals or pets, alcohol, drugs, glass, knives, or tasers. Intoxicated guests are not allowed in any City aquatic facility.

Question 2

Rain Check Policy

Accepted Answer

When closed due to bad weather, guests in the park for less than two hours may receive a rain check for each pass purchased. Guests must present their receipt for a rain check before exiting the park.

Question 3

Inclement Weather Policy

Accepted Answer

Phase 1 – Storm clouds in the area, possibility of inclement weather. Admissions: Alert all patrons entering the park that inclement weather is likely and reinforce our Rain-Check policy. Operations: Blue and White slide dispatch and manager on duty should be on the lookout for lightening in the area. Natatorium manager should monitor the weather radar in office and update staff at all aquatic locations periodically on the storm movement. Phase 2 – Lightning/Thunder in the area. Based on data from the lightning prediction and warning system, visual confirmation of lightening and/or audible confirmation of thunder by staff, and/or via local weather radar station. Admissions: Close the gates to paying customers, those with wristbands may re-enter. Inform guests that there is inclement weather in the area and we will re- open the gates as soon as the weather passes over. Operations: Close outdoor slides (not the kiddie pool slides) and evacuate tower. Inform guests that there is inclement weather in the area and that we will re-open slides as soon as the weather passes over. Alert all guards that we may be closing the pools. Phase 3 – Lightning/Thunder detected in the immediate area. The lightning prediction and warning system sends an audible siren signaling lightning/thunder in the coverage area. Admissions: Close the gates to paying customers, those with wristbands may re-enter. Inform guests that there is inclement weather in the area and we will re- open the gates as soon as the weather passes over. Operations: Close all pools. Guests may stay in the facilities, but cannot enter the water. The Manager on Duty (MOD) and Pool Managers should continue to monitor weather radar and report on the supposed duration, location, and intensity of the storm. Pool Manager should give the signal (3 short whistles followed by a long whistle) to clear the pools and inform park patrons over the public address system with regards to remaining in the park or relocating to the Nat if required. The Civic Center Pool (CCP) Manager should clear the pool and encourage guests to take shelter. Absent an audible alert from the lightning prediction and warning system, the MOD may also close the pools under weather conditions with visible lightning and audible thunder based on local weather forecasting and / or information obtained from the Emergency Management Coordinator. Prior to closing, the MOD will confirm electrical activity in the immediate area through local radar, weather reporting, and local streaming data. Once the hazard has subsided, an “all clear” signal of three horn blasts will sound. Staff will review radars to confirm there is no additional inclement weather moving into the area and notify staff that it is safe to reopen the facility.  At this point, staff will move to Phase 5. Phase 4 – Close the park. If the lightning prediction and detection system continues to detect lightning in the immediate area for more than an hour, staff may continue to close the park temporarily, or for the remainder of the day. This decision is made by the Aquatics Program Area Manager or the MOD in consultation with the Director or designee. The decision is made based on radar observations, information from the lightning prediction and detection system, air and water temperature, and the local weather forecast for the remainder of the day. The MOD will update staff every 15-30 minutes with regards to closing the park temporarily or for the remainder of the day. If staff close the park for the remainder of the day, rain checks will be issued to any patron who has been in the park for less than two hours. Admissions: Close the gates. Patrons with a wristband may leave the park and return later the same day if the park reopens. They may also move to the Nat. If the park closes for the day, staff will issue rainchecks for patrons who have been in the park for less than two hours. Operations: Water Works Park and Natatorium staff will immediately go into “Inclement Weather Rotation” procedures inside of the Nat. Staff will help to ensure that all guests exit the park safely. Guests with belongings in lockers or elsewhere in the park may be escorted by staff to those locations when weather becomes safe. Staff will begin cleaning duties. Phase 5 – Reopening the park The lightning system sounds an “all clear” of three horn blasts to indicate the immediate area is clear of electrical activity. Staff will review radars to confirm there is no additional inclement weather moving into the area and notify staff that it is safe to reopen the facility Admissions: Begin selling admission passes and scanning ID cards for guests to be admitted into the facility. Admission Leads will record times of closure/reopening and add it to the end of day report. Operations: The lightning system will give an audible sound of three horn blasts to indicate the immediate area is clear of electrical activity. MOD will radio staff with intent to reopen. Staff will ensure that the park is clean, free of debris in all public areas, all safety equipment is checked, and that pool chemistry is within health code ranges prior to reopening. MOD, Pool Managers, and Admission Leads must all signal over the radio that their areas are prepared to reopen before any guests can re-enter the park.

Question 4

Code of Conduct Policy

Accepted Answer

The Denton Parks and Recreation Department's Rules/Code of Conduct applies to all individuals on park property, including parks and facilities and all individuals who participate programs and events.   These rules serve to supplement park specific rules to ensure that all individuals may have the opportunity to enjoy Denton Parks and Recreation parks and programs.   The following conduct is expressly prohibited by this policy:   1. Conduct that commits or attempts to commit a violation of City of Denton ordinances and/or a violation of federal, state, or local law(s).
 2. Conduct that deprives others of their use or enjoyment of a park, facility, and/or program and exhibits abusive, threatening, loud, aggressive and/or disruptive behavior, including but not limited to, the disregard of staff directives.
 3. Conduct that violates the City's Anti-Bullying and Anti-Harassment Policy 510.01, supported by Resolution 18-2146.
 4. Conduct that solicits, petitions, and/or distributes written material for political, charitable, and/or religious purposes. Conduct related to a polling site must adhere to all applicable voting and election laws.
 5. Conduct that violates the City of Denton Code of Ordinance Chapter 22 Park Article II that makes it unlawful for an individual to offer anything for barter or sale, exhibit anything for pay, and/or conduct business in parks and facilities outside of a City contract and/or permit. 
 6. Conduct that leaves personal items or pets unattended and/or leaves bicycles in non-designated areas. Unattended items are subject to removal. 
 7. Conduct that exhibits inappropriate behavior, including but not limited to, sleeping in a park or facility, blocking exits, entrances, and/or hallways and improper use of restrooms, including but not limited to washing or drying clothes and bathing in non-shower facilities.
 8. Conduct that results in leaving children under the age of eight (8) unsupervised and/or unattended in a park, facility, or program.
 9. Conduct that engages the use of equipment to photograph, videotape, or film in a manner that compromises the privacy of other individuals and children without a film permit or permission from the City. Photography for personal purposes is encouraged when using a park or participating in a program or event and is an extension of a personal experience. The recording of images or video of employees, vehicles, and/or the general park population is prohibited.
 10. Conduct that violates the City of Denton Code of Ordinance Chapter 22 Park Article II that makes it unlawful for an individual to be in a City park after hours, except for events approved or scheduled by the City; and conduct that violates supplement parks, facilities, and program specific rules.   Conduct that would constitute a violation of civil or criminal law may result in being reported to the applicable law enforcement agency. A failure to comply with a directive issued by an authorized City employee in violation of the Rules of Conduct Policy may result in a warning, suspension, and/or trespass order. Please visit the front desk to obtain a full copy of the policy.

Question 5

Same Day Exit and Return Policy

Accepted Answer

Guests can re-enter the park on the same day with their wrist band and receipt.

Question 6

Cooler Policy (subject to change)

Accepted Answer

You are welcome to bring a small ice cooler with factory-sealed drinks such as water bottles for a daily admission fee of $5 per container. A Cooler Pass for the season is available for $60. In an effort to maintain a safe environment, we prohibit unsealed fountain drinks to avoid the potential of alcohol in the park. We also prohibit outside fast food and commercially delivered products in an effort to support our concession facilities and those employed to provide services. All coolers are checked at the entrance gate.

Slide Rules, Park Policies, and More

Rain Check Policy, Park Rules, & More